Recently Cory Casciato, a writer for Denver’s alternative newspaper Westword, stepped into the world of AskColorado. What this writer received through the 24/7 virtual reference service was the kind of top-notch service that many of AskColorado’s unsung librarians offer on a daily basis.
The librarian tested by Casciato in this particular online interaction was Martha Durgy, a.k.a. “Marty,” from Pitkin County Public Library. And boy did Martha do AskColorado librarians proud!
Read the Westword story/blog post about this encounter at: AskColorado has the answers
Continue reading ‘AskColorado wins over Westword writer’
Published by
nicolle on
December 18, 2008 in
Reference Services.
Tags: 60-Second Survey, Academic Libraries, institutional libraries, library research, Library Research Service, Public Libraries, reference, school libraries, Special Libraries, survey, virtual reference.
How critical is reference to the survival of libraries? Should the library profession do more to promote reference services? In less than a minute you can tell us what you think about reference services.
Let us know what you think at: http://surveys.lrs.org/respond.php?sid=50
Why This Topic
The questions on this survey were inspired by a discussion on a national listerv for virtual reference librarians. It was a fascinating discussion with varied opinions being expressed on everything from usage to promotion. Of course, LRS staff were curious about what the folks in library land thought about these issues. So, here is the second LRS 60-Second Survey: Reference Service – Where is it Going?
About 60-Second Surveys
The 60-second surveys are intended to capture respondents’ gut-reactions to questions about narrowly defined, high-interest topics. Taking less than a minute of the respondent’s time, these are truly quickie surveys. This is not a scientific study, but rather a reader poll-style survey (think online magazine survey) that “takes the temperature” of a very specific topic.
What You’re Saying