Posted on behalf of Sarah Greenberg, Director of Library Resources, Grand County Library District
As libraries expand with streaming video, 3-D printers, and makerspaces, some of us with shrinking budgets and limited space are feeling left behind. Fortunately, CALCON 2015 opened my eyes to some of the small and inexpensive things we can do at our libraries to open doors for our patrons. Things like offering healthy snacks to help feed our kids who might be growing up hungry. Or making sure that all staff know how to handle basic tech questions, so patrons feel comfortable asking anyone for help with an eBook. Even weeding your collection to maintain a reputation for currency and reliability can help to build a relationship of trust between a library and its patrons.
One of my favorite sessions, presented by Lindsay Roberts and Andrea Reveley, discussed how to obtain and make use of patron feedback. My library already has a guest book at each branch, which has been a wonderful source of (largely positive) patron thoughts and comments. Roberts and Reveley suggested using a “Sorry Log” to track patron complaints, noting that this method allows you to tally the number of complaints about different services or areas. They used the example of students requesting double-sided printing, circulation desk staff noting these in the “sorry log,” and the tech department realizing the extent of the requests and implementing a change. And this change began with a simple paper and pencil! Continue reading ‘Reflections of CALCON15’