Monthly Archive for June, 2012
Have you ever been hesitant about accessing government documents? Wonder where to begin? Are you curious about how you can use government documents as a tool to help your patrons? CLiC, in partnership with DU & CSU-Pueblo, is hosting a FREE ½ day government documents workshop on August 2nd from 9-noon @ the CSU-Pueblo library (computer lab room 217). Chris Brown from DU and Dan Sullivan from CSU-Pueblo will guide you through this hands-on workshop covering topics such as the U.S. Census, agriculture, the environment, and recreation. By attending the workshop, you will have the knowledge and skills to confidently show your patrons all the wonderful government documents resources that are available free online. Space is limited so register now!
LRS just released its evaluation of the 24/7 virtual reference services AskColorado and AskAcademic, based on surveys of nearly 1,300 users of these services during 2011.
LRS has served as the external evaluator of AskColorado since its inception in 2003. Across our five evaluations (ranging from 2004-2011), we’ve found that user satisfaction with the service has steadily increased. In 2011, the service received its highest ratings yet, with four out of five users rating the librarians as “very helpful” or “helpful,” and six out of seven users saying that they would be “very likely” or “likely” to use the service again.
At a time when libraries are struggling with service interruptions due to branch closures and reduced hours, respondents’ comments indicate that AskColorado fills these gaps by enabling users to connect with a librarian from any location at any time. As one user commented, “My expectations were low, given it was midnight on a Sunday night, but [the virtual librarian] gave me one of the best customer support sessions I’ve ever had. Friendly, professional, not working from a stilted script.”
In addition, AskColorado also helps to raise awareness of library resources. “Learned how the library can help me” has been a top outcome of using the service across all five years of our evaluations. Respondents may even use the services to gauge whether a trip to the library is worth their time. For example, one user commented: “This feature showed me how I might find info at the library, making it worth a trip downtown on a Saturday. LOVED this.”
The highlights of the evaluation are available as a Fast Facts at http://www.lrs.org/documents/fastfacts/305_2011AskCOAskAcademicEvaluation.pdf, or you can view the full report at http://www.lrs.org/documents/closer_look/AskCOAskAcademic2011_Closer_Look_Report.pdf.