As I’ve worked with several libraries on the development of their web presence and in particular on approaches to building community online, the question of moderating, and even allowing, public comments on blog postings and other content items often comes up.
“Should we keep our blog/content closed to comments?”
“How do we handle negative or inappropriate comments if we keep it open?”
“Have you seen the kind of thing that gets posted to [whatever news site]?!”
Last week, David Lee King posted a great piece on his blog about his library’s approach to comments, which came into play recently when the library decided to start charging late fees. In “Dealing with Comments on your Website,” he notes that allowing comments is taking control the conversation – by correcting misinformation, responding directly to people if appropriate, and hosting the conversation rather than having it take place somewhere else. Good ideas are also included in comments left by other librarians about their own experiences, policies and more.
If this is an issue you’ve considered at your library, or on your own personal blog or website, I recommend taking a quick read through David Lee King’s post.
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