Recently Cory Casciato, a writer for Denver’s alternative newspaper Westword, stepped into the world of AskColorado. What this writer received through the 24/7 virtual reference service was the kind of top-notch service that many of AskColorado’s unsung librarians offer on a daily basis.
The librarian tested by Casciato in this particular online interaction was Martha Durgy, a.k.a. “Marty,” from Pitkin County Public Library. And boy did Martha do AskColorado librarians proud!
Read the Westword story/blog post about this encounter at: AskColorado has the answers
Particularly great — writer Casciato gets it. Librarians staffing AskColorado work really hard to elevate the view of patrons coming into the online chat service.
“And the service wisely focuses every bit as much, if not more, on telling users where to find tools that will help them discover their own answers, as opposed to simply providing an answer,” Casciato writes.
You won’t get a much better testimonial than that.
0 Responses to “AskColorado wins over Westword writer”